tailoring your experience

Privacy

In line with OVO Casino’s Terms and Conditions, a player must register an account with www.ovocasino.com in order to be able to avail him/herself of the services provided. During this registration process, the player shall be requested to provide certain personal data. Throughout the lifetime of the relationship between the player and Quasar Limited, the player shall be requested to provide additional personal data and Quasar Limited shall infer further personal data about the player. Players are required to keep their personal details up-to-date at all times.

This Privacy Policy aims to provide the player, being the data subject, with information about his/her personal data and the manner in which it is held and processed by Quasar Limited as data controller.

A. Information about Quasar Limited

Quasar Limited is a company incorporated in Malta, bearing registration number C-50401 and having its registered address at 202/19 (Suite 1395), Old Bakery Street, Valletta, Malta. Should you wish to reach out to us you may send as an email on support@ovocasino.com. For any privacy or data protection queries, the company’s Data Protection Officer can be reached via email on dataprotection@ovocasino.com.

B. How We Process Personal Data

We are describing the ways we are using your personal data in the table below, including the legal basis we rely on to do so. We have also identified our legitimate interests where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Legitimate Interest means the interest of ours as a business in conducting and managing the company to enable us to provide to you the www.ovocasino.com services. We make sure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Performance of a Contract means processing your data where it is necessary for the fulfilment of a contract to which you are a party or to take steps at your request before entering into such a contract.

Our Legal Obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Purpose of Processing
Description
Legal Basis
Legitimate Interests
Providing Remote Gaming Services We offer Remote Gaming services under licenses supervised by the Malta Gaming Authority. We hold and process player data to provide and improve the services, and to offer our players support. Performance of Contract, Legal Obligations and Legitimate Interest To manage disputes with players, to direct players to responsible gaming support staff, to provide risk assessment exercises for the benefit of other players and our company, to improve the players’ experience, identify recurring software issues, and
to analyse the patterns of behavior of customers and staff.
Measures of KYC, AML and Fraud Prevention We must identify the player, and verify his/her identity and address. We must also carry out exercises which prevent and detect fraud, or money laundering and/or terrorist funding. Performance of Contract, Legal Obligations and Legitimate Interest The detection of abuse on the services provided by us, the efficient fulfillment of contractual agreements and/or legal duties, the promotion of the services offered, and to provide risk assessment exercises for the benefit of other players and our company
Processing Payment and effecting Payment of Withdrawals We offer the facility to process payments in favour of the services provided to our players. Depending on the payment method chosen by particular player, and, if applicable, further criteria, the personal information required may vary. Payment Processing data is also used for other legitimate purposes such as the prevention of fraud. Performance of Contract, Legal Obligations and Legitimate Interest The efficient fulfilment of contractual agreements and/or legal duties, the enabling, optimisation and improvement of the services offered by us, and the detection of fraud for the benefit of other players and our company.
Player communication We must engage in correspondence with the player. such communications include but are not limited to notifying player of information about the services and other relevant non-promotional messages. Performance of Contract, Legal Obligations and Legitimate Interest Ensuring responsible gambling, and the efficient fulfillment of contractual agreements and/or legal duties
Profiling We process information that is collected by cookies, logfiles, clear gifs, and/or by third parties’ support in order to create player profiles. A profile contains information on individual players including preferences concerning the activities of the player. Profiles are used to design the players’ experience according to collective preferences and this includes the creation of relevant campaigns. Individual player profiles are only processed for marketing purposes with a separate consent mechanism. Performance of Contract, Legal Obligations, Consent and Legitimate Interest The promotion of the services offered, and the enabling, optimisation and improvement of the services offered by us
Marketing Communications Depending on the data settings set by a particular player, his or her personal data may be used to inform about marketing activities across the chosen channels.

The consent in the use of the player’s personal data for marketing communications activities may be cancelled or restricted by the player at any time.

Consent and Legitimate Interest The enabling, optimisation and improvement of the services offered by us and the promotion of the services offered.
Non-Personalised Analytics We use web insights to inform our marketing strategy, enhance and personalise the gaming experience and improve the quality of service. We track website users’ movements on the website, to analyse trends and to gather comprehensive demographic information. Performance of Contract, Legal Obligations, Legitimate Interest The enabling, optimisation and improvement of the services offered by us and the efficient fulfillment of contractual agreements and/or legal duties
Social Media Plugins, Single Sign-on Quasar Limited uses social media plugins for the purpose of enabling the player to interact between social media and the Quasar Limited websites and be able to share the gaming experience with others.

Social media plugins allow the user to login to both social media and Quasar Limited account and to link content provided by Quasar Limited to the player’s social media profile. Quasar Limited uses single sign-on technology for the purpose of facilitating the player’s access to the Quasar Limited websites and allowing interaction between the player’s chosen service provider or social media profile and the Quasar Limited websites

Performance of Contract and Legitimate Interest The enabling, optimisation and improvement of the services offered by Quasar Limited.
C. How long do we store your data?

Personal data is kept by us for the term of the contractual relationship. Whenever a player closes its player account with us, the personal data stored in the gaming system will remain stored for the minimum length of time required to comply with the purposes set out in this Privacy Policy and relevant legal requirements. Personal Data may also be stored for a longer term, in case a deletion is not possible for technical and/or legal reasons.

D. What are your rights?
  1. Rights of access and data portability – The Player may obtain a copy of the personal data held by us about him/her at any time by accessing the My Account section after logging in. In the event that further information should be required, a Subject Access Request may be made via email to the company’s Data Protection Officer. Furthermore, the Player may request that certain categories of his/her data are transferred to third parties by Quasar Limited.
  2. Right of rectification – In the event that the data held about a Player by us is inaccurate, incomplete or outdated, you may rectify said data by accessing the My Account section after logging in. Certain verification requirements may apply for the completion of a rectification request. In the event that further information needs to be modified, please contact live chat.
  3. Right of erasure – The Player may at any time request that Quasar Limited erases data held about him/her by sending an email to the Data Protection Officer. We shall ensure that such personal data is, upon request and when not required for purposes outlined in the Data Retention section above, deleted. Players are however advised that with the deletion of their personal data, the quality of their user-experience on the Website may be diminished.
  4. Right to restriction of processing, objection to processing and withdrawal of consent – The Player may at any time request that Quasar Limited restricts or ceases to conduct certain data processes and we shall accede to that request, provided that there exist no other lawful basis on which Quasar Limited is authorized to process said data. Likewise, with respect to any data processes which are conducted by uson the basis of consent given by the Player, the Player may at any time withdraw said consent via the My Account section after logging in. Provided that the withdrawal of consent shall not affect the lawfulness of any data processing that would have taken place prior to said withdrawal.
  5. Right to lodge a complaint – For inquiries or complaints regarding the handling and collection of data on the website www.ovocasino.com, please contact dataprotection@ovocasino.com or the relevant data protection authority.
E. Sharing and Disclosure of Personal Data

Throughout the course of its relationship with the player and thereafter, Quasar Limited may be required to share personal data of the player with other organizations. In each of these scenarios we undertake to bind said recipients to process and use the personal data in line with the provisions of the General Data Protection Regulation and the provisions of Quasar Limited’s Privacy Policy. Where your personal data are transferred outside of the European Economic Area (“EEA”), we require that appropriate safeguards are in place. In any case, Quasar Limited employs personal data safeguarding practices, and this is reflected in our choice of partners, and through the anonymized or pseudonymized data, where possible and only sharing the necessary data required to fulfill the contractual and/or other legal obligations.

F. Legal Obligations and Good Remote Gaming Operator Practices

Due to Quasar Limited offering remote gaming services, we must share data with law enforcement agencies, regulators and other authorities, credit reference partners, fraud prevention partners, identity verification partners.

G. Contractual Obligations

Further instances of data sharing and disclosure depend on the data subject. Third parties necessary to provide products or services as per the Terms and Conditions. Depending on the products the data subject chooses to use, Quasar Limited may need to share the personal data with the relative third parties that provide those services. Depending on the products the data subject chooses to use, Quasar Limited may need to share the personal data with the relative third parties that provide those services. We are required to share data with the organizations that introduce the data subject. Furthermore, if out of the scope of the services provided under the terms and conditions, OVO Casino only shares data with the third parties the data subject asks us (or permit us) to share his/her data with. It is however important to note that we may disclose personal information to associated companies and to business partners.

H. Third Party Disclaimer

Within the offers of Quasar Limited, the services provided by third parties such as but not limited to, game providers may be deployed. In the event of services via the partners’ websites and therefore beyond Quasar Limited’s framework of privacy regulations, Quasar Limited cannot acquire warranty for data collected via the third-party websites but suggests that reference is made to the partners’ relevant privacy policy.

I. Cookies

Quasar Limited and its partners use cookies on the website. For more information on the use of Cookies please visit our Cookie Policy. This Privacy Policy applies where the cookies and trackers make use and/or processing the web-visitors or data subjects’ personal data.

J. Data Security

All data will be processed by automated means. Quasar Limited takes all adequate technical and organisational efforts to protect players’ data from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration or damage.

Additionally, payment information will be encrypted when being processed.

Sensitive information is protected online by SSL encryption. Furthermore, Quasar Limited takes any reasonable effort to ensure the protection of players’ data in all other areas.

Only authorised personnel of Quasar Limited or of third-party companies contractually bound to Quasar Limited and to the compliance with the principles of data protection and the terms of this Privacy Policy Statement, obtain access to the players’ information.

Quasar Limited monitors the trustworthiness and reliability of all personnel and service providers. At regular intervals, any employee will be trained on the applicable security and data protection standards. Relevant servers are located in a secure environment.

In addition, all player data will be protected from unauthorised or damage access by firewall and intrusion prevention systems.

K. Inquiries

For inquiries or complaints regarding the handling and collection of data on the website www.ovocasino.com, please contact dataprotection@ovocasino.com or the relevant data protection authority.

L. Amendments to this Privacy Policy Statements

This Privacy Policy Statement may be subject to change from time to time, of which players will be informed without undue delay and upon their next login to the player account with www.quasargaming.com at the latest.