tailoring your experience

Responsible Gaming

Online gaming can be exciting, enjoyable and lucrative but losing is also part of the game. Players must be aware that there are certain instances where gaming can lead to an addiction. OVO understands these potential risks and it is our obligation to make sure that you are aware of them as well. Therefore, the company has created measures in order to help you enjoy our services in a safe and responsible manner. Our staff is trained to help you play in your limits and help you play responsibly. We provide an array of features which will assist you in enjoying a safe and responsible gaming experience. It is important to note that all the games we offer here are based on chance and thus, you have to understand that, as a player, you cannot influence the outcome of the game through your skill. Each game on this website uses a Random Number Generator (RNG), and each game is random each time.

Play with limits

You can set your limits and boundaries to ensure that you only bet on what you can afford to lose. In order to set a limit, there are in-built functions in the website through which you may set limits yourself by accessing your account.

Take a break and cool off

Should you feel you need a break from playing, you may be ready for a cooling off period. You can specify for how long you wish for your account to be suspended – remember you may even block your account permanently. Requests for self-exclusions, be they temporary or permanent and if requested via the website’s inbuild functionality, will be processed instantly.

Before making a request for a suspension you can decide whether the funds in your account should be paid out or remain in the account until the suspension has been lifted. If you would like to receive the pending balance in your account, you will need to follow the general procedure for requesting a withdrawal.   If you choose the permanent blocking mechanism, you can contact our agents in order to request a withdrawal of any balance in your account. In both permanent or temporary self-exclusion, your identification data will need to be verified before the withdrawal can go through.

In cases of temporary self-exclusions, the suspension will only be lifted at the end of the requested period. To help you in your cooling off period, we’ll make sure not to send you any marketing material.

You may request a block through an in-built functionality in the website or you can email our Support Team on support@ovocasino.com.

A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven (7) days from receipt of the notice.  A notice reducing a limit or increasing the exclusion will take effect immediately after it is received.

Analyse yourself

You should keep track of your habits! We recommend taking a self-assessment test so you have direction on whether you are at a risk of developing a habit which is of concern. You can find an online self-test at www.gamcare.org.uk. Don’t’ worry its totally anonymous!

Reality check

We want to help you keep tabs on your playing pattern. A notification will appear on your screen at hourly intervals to show you how long you have been playing. This tab will include an overview of your stakes, winnings and the time you spent playing. When a reality – check pops up, this will suspend your current game play and you will be given the option to either continue playing or to close your session

Our Responsible Gaming Support Team frequently monitors player behavior in order to identify any possible problematic behavior. The Team will block a player’s account if they are of the opinion that a player has developed an addiction for gambling. In these cases, any remaining player funds will be paid out according to our Terms and Conditions at https://www.ovocasino.com/en/default/info/terms-of-use.

Protection of Minors

Players under the age of 18 years old are prohibited from opening an account at OVO. Prior to opening an account, all users must confirm their age and certify that they are of legal age to gamble. In the case of any minor or third party person who in the name of a minor, attempts to open an account with us will be in breach of our Terms & Conditions found at https://www.ovocasino.com/en/default/info/terms-of-use .

To help keep minors protected from underage gambling, the following actions can be taken:

·         Keep all log-in details private – Do not share them with anyone.

·         Never enable the ‘save password’ function when logging in to an account.

·         Keep credit card and bank account details private and ensure no minors can get hold of the information.

·         If there are minors (people under the age of 18 years old) living in the same residence, make sure to install an internet filter or parental control on all shared computers in the household. Go to www.netnanny.com, www.cybernanny.com or www.cyberpatrol.com, to obtain the required software.

Help Organisations

If you feel that you or someone close to you needs professional help with a gambling habit or addiction, there are number of professional and helpful services available that can help combat the problem. Please note that OVO Casino is in no way affiliated with the following services:

www.gamcare.org.uk

You can find live help agents, as well as an online forum filled with helpful information.

www.gamblingtherapy.org

You can find live agents to chat to, online forums, support groups and regular support emails.

www.gamblersanonymous.org

You can find a self-assessment test here to determine the extent of your gambling habit. There is also a live chat and helpful online forum. Helpline: 0845 6000 133

www.gambleaware.co.uk

Gamble Aware is managed by the Responsibility in Gambling Trust, an independent charity which funds treatment, research and education about responsible gambling. It was set up by the UK Gambling Commission in conjunction with other organisations such as the National Consumer Council and the Department of Health.

www.gamblersanonymous.org.uk

There are 20 questions on the Gamblers Anonymous site that you can use to determine whether or not you might have taken your gambling too far. You can undertake a simple self-assessment test at the following link: www.gamblersanonymous.org.uk/are-you-a-comuplsive-gambler.html. The site also has live chat rooms and an online forum.

www.gamblingselfchange.org

Harvard Medical School runs a website which has links to further sources of help and advice and another questionnaire to assess your own risk.

We are here for you!

The Support Team at OVO is ready to give you advice when you need it! Get in touch on support@ovocasino.com  or give us a call on +356 2776 1055